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Privacy Policy

These privacy policies (the "Privacy Policies") will be effective upon acceptance for new users and are effective as of April 7, 2020.

The privacy of user information is very important to AVATSHOP. It is for that reason that precautions and precautions are taken to protect your information, using the most complete and effective information protection computer security mechanisms. As a normal part of our activity, we collect and, in some cases, disclose information about our users and visitors to our website. These Privacy Policies describe the information that AVATSHOP collects about its users and visitors and what can be done with that information. This policy is very detailed because it is important that all users and visitors to our website know AVATSHOP's practices as accurately as possible. By registering and / or browsing the AVATSHOP website, the user and / or the visitor gives their consent for their personal information to be used in accordance with the policies described below.

Rights of access, rectification, update, inclusion or deletion of personal information

Users are recognized and may exercise the rights to access, rectify, update, include or delete their Personal Information, including their e-mail address, as well as to oppose its treatment and be informed of the transfers carried out, all in accordance with the provisions of the applicable regulations.

Users guarantee and respond, in any case, to the veracity, accuracy, validity and authenticity of the Personal Information provided, and undertake to keep it duly updated.

Once registered in AVATSHOP, the user can review and change the information that has been sent to us during the registration process including:

Nickname and email address. Notwithstanding the changes you make, AVATSHOP will keep the previous Personal Information for security and fraud control reasons.

registration information such as: company, address, city, region, zip code, primary telephone number, secondary telephone number, fax number, email, etc.

the key.

In certain cases, we will keep in our files Personal Information that you have asked us to remove, and this in order to resolve disputes or claims, detect problems or incidents and solve them, and comply with the provisions of the General Terms and Conditions for a period time determined by law. In any case, the Personal Information of a user will not be immediately removed from our files for legal and technical reasons, including security support systems. Therefore, it should not be expected that all Personal Information will be permanently deleted from our databases.

Keep in mind that the withdrawal or deletion request will not proceed when there is a contractual or legal duty to keep it in our database, as occurs, for example, with the ratings given by other users.

Users must update their Personal Information periodically as it changes so that other users can locate them when they perform an operation. To make any changes to the information provided at the time of Registration, you must enter the My account section and click on My data.

AVATSHOP may modify at any time the terms and conditions of these Privacy and Confidentiality Policies and / or the practices for sending e-mails. If we decide to make any material changes to our Privacy Policies, we will notify you by publishing an updated version of the Policies in this section or by sending an e-mail or informing you on the main page or other sections of the site to keep you updated of the changes. made.

If we make material changes to the way your Personal Information is managed, we will notify you by e-mail so that you can make an informed decision as to whether or not you accept that your Personal Information is used in that way. If you do not accept these terms, in that case the contractual link will be dissolved and your Personal Information will not be used in any other way than that which was informed at the time it was collected.

It is reported that the National Authority for the Protection of Personal Data, the Control Body of Law No. 29733 on the Protection of Personal Data (LPDP), has the power to deal with complaints and claims that are filed in relation to non-compliance with the regulations on personal data protection.

To exercise your rights, please go to the end of this document, to the section "Means to exercise the rights of access, rectification and deletion of personal data."

The information we collect

First What must be done to enjoy AVATSHOP services is to register, providing certain personal data ("Personal Information") complete and accurate. We may request, collect and store the following Personal Information: nickname or pseudonym to operate on the AVATSHOP site, name, personal image, document number or valid identification, physical contact information (such as telephone number, address, e-mail address , etc.). AVATSHOP may confirm the personal data provided by going to public entities, specialized companies or risk centers, for which you expressly authorize us. The information AVATSHOP obtains from these entities will be treated confidentially.

The User who registers in AVATSHOP through her personal account in a social network ("Personal Account"), or in any way accesses AVATSHOP through her Personal Account, expressly consents that AVATSHOP:

Have access, at any time, to all the information contained in your Personal Account, including in particular, but without limitation, your Personal Information, information about your interests, tastes, contacts and any other content hosted in your Personal Account;

include in said account, messages, photographs, videos and any other type of content; and

send to the email of the User linked to the Personal Account, information or messages with the purpose described in the section "Use we make of the Information" below.

It is expressly agreed that at any time the user registered in AVATSHOP may request the withdrawal or closure of their registration request, and / or the closure of their account or deletion of their account and information from the AVATSHOP database. Please review the section "Rights of access, cancellation and rectification of personal information" below.

AVATSHOP automatically collects and stores certain information about the activity of users and visitors within its website. Such information may include the URL they come from (whether or not they are on our website), which URL they access next (whether or not they are on our website), which browser they are using, and their IP addresses. Also the pages visited, the searches carried out, the publications, purchases or sales, ratings and replicas entered, messages in the forums, among other information, may be stored and retained.

If users send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about the activities or messages of other users on our site, we may collect and store such Personal Information, including email addresses.

Use we make of the information

To provide an excellent service and so that users can carry out operations in an agile and secure manner, AVATSHOP requires certain personal information, including e-mail address. The collection of information allows us to offer users services and functionalities that better suit their needs and to personalize our services to make their experiences with AVATSHOP as comfortable as possible. The Personal Information we collect has the following purposes:

Help the buyer and seller to enter into direct contact at the appropriate opportunity according to the type of purchase. In this case, AVATSHOP will provide the interested parties with their personal data (name, telephone numbers, location and email), via email or through the site. The information thus known by the buyer or the seller, may only be used for the purpose of concluding the operation originated in AVATSHOP and should not be used by any of them for advertising or promotional purposes or other activities not related to AVATSHOP, except with the express authorization of the user.

Develop internal studies on the interests, behaviors and demographics of users to better understand their needs and interests and offer better services or provide related information.

Improve our commercial and promotional initiatives and analyze the pages visited by searches made by users, to improve our offer of content and articles, personalize said content, its presentation and services.

Send information or messages by e-mail about new services, show advertising or promotions, banners, of interest to our users, news about AVATSHOP, in addition to the information expressly authorized in the preferences section. If the user prefers, they can request to be excluded from the lists for sending promotional or advertising information. Please learn how to do this in the "Changing e-mail preferences" section below.

The winners of the Promotions and / or contests carried out by AVATSHOP expressly authorize the dissemination of their names, personal data and images and those of their families, by the means and in the ways they deem appropriate, for advertising and / or promotional purposes, without the right to any compensation.

Share Personal information (including e-mail address) with service providers or "outsourcing" companies that help improve or facilitate operations through AVATSHOP, such as (without being limited to) transportation services, means of payment , insurance or intermediaries in the management of payments, call centers or loyalty programs, among others. AVATSHOP will ensure that certain standards are met, by signing agreements or conventions whose purpose is the privacy of the personal data of our users. However, AVATSHOP is not responsible for the misuse of the User's Personal Information by these companies or Internet sites. In some cases, these service providers will be the ones who collect information directly from the user (for example, if we ask them to carry out surveys or studies). In such cases, you will receive a notification about the participation of a service provider in such activities, and all the information you want to provide and the additional uses that the providers decide to make will be at the user's discretion. In case you provide, on your own initiative, additional information to said service providers directly, such Providers will use this information in accordance with their own privacy policies. If we decide to disclose or share Personal Information with third parties that are not service providers or companies affiliated or related to AVATSHOP, we will require your consent.

Among the service providers that collect information directly from the user is Google Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google"). Through the use of "cookies" (see section on "Cookies" below), Google obtains certain information about the activity of AVATSHOP users and their IP addresses, which is directly transmitted and stored by Google on servers in the United States. Google will use this information on behalf of AVATSHOP for the purpose of analyzing and preparing reports on user activity on the Internet, with a view to improving the services provided by our website. Google may transmit said information to third parties when required by applicable regulations, or when said third parties process the information on Google's behalf. The user expressly consents to the processing of their information by Google in the manner and for the purposes indicated here.

Provide the personal information of the users to the entities that intervene in the resolution of disputes between them, such as: Insurance Companies, Friendly Components or Arbitration Courts or competent courts to resolve such disputes.

Confidentiality of information

Once registered on its website, AVATSHOP will not sell, rent or share Personal Information except in the ways established in these policies. Notwithstanding this, the user expressly consents to AVATSHOP transferring all or part of the Personal Information to any of the companies controlled, controlling and / or linked to AVATSHOP, under any title and at the time, form and conditions it deems appropriate. We will do everything in our power to protect the privacy of the information. It may happen that by virtue of court orders, or legal regulations, we are compelled to disclose information to the authorities or third parties under certain circumstances, or in cases where third parties may intercept or access certain information or data transmissions in which AVATSHOP case will not respond for the information that is disclosed.

Personal Password

To access the services reserved only for duly registered users, users will have a personal password. With it, they can buy, sell, offer, qualify, among other activities. This password must be kept completely confidential and, under no circumstances, must it be revealed or shared with other people.

The user will be responsible for all the acts that take place through the use of their Nickname and Password, which includes paying the fees that eventually accrue or for the damages that other users may suffer for such reason. If for any reason a user believes that someone may know their password, they must modify it by entering My Account from the navigation menu.


Our services are only available to those who have the legal capacity to contract. Therefore, those who do not comply with this condition must refrain from supplying personal information to be included in our databases. However, they can do it through parents or guardians.

The use of the information by other Users

To facilitate interaction between all members of the AVATSHOP community, our service allows limited access to certain contact details of other users, such as Username, Telephone numbers, City and email address.

Users may only use the Personal Information of other users obtained on the site for: (a) communications related to AVATSHOP that do not constitute unsolicited commercial communications, (b) use services offered in AVATSHOP (for example: deposit, insurance, shipping or transportation and claims about fraud), and (c) any other purpose to which the corresponding user expressly consents once the legally required information has been previously communicated.

Under no circumstances should Personal Information or email address of another user be communicated to any third party without our consent and that of the affected user. The data of any AVATSHOP user, not even the data of those who have acquired an item offered in AVATSHOP, should not be added to the email address book (physical or electronic), without the express consent of such user.


The user and the visitor to the AVATSHOP website knows and accepts that AVATSHOP may use a tracking system through the use of cookies ("Cookies"). Cookies are small files that are installed on the hard drive, with a limited duration in time that help to personalize services. We also offer certain functionalities that are only available through the use of Cookies. Cookies are used in order to know the interests, behavior and demographics of those who visit or are users of our Website and thus, better understand their needs and interests and give them a better service or provide related information. We will also use the information obtained through Cookies to analyze the pages browsed by the visitor or user, the searches carried out, improve our commercial and promotional initiatives, show advertising or promotions, banners of interest, news about AVATSHOP, improve our content offer and articles, personalize said content, presentation and services; We may also use Cookies to promote and enforce site rules and security. AVATSHOP may add Cookies in the emails you send to measure the effectiveness of the promotions.

We also use Cookies so that the user does not have to enter their password so frequently during a browsing session, also to count and corroborate registrations, user activity and other concepts for commercial agreements, always with the objective of installing the Cookies, the benefit of the user who receives it, and will not be used for purposes other than AVATSHOP.

It is established that the installation, permanence and existence of Cookies on the user's computer depends on their exclusive will and can be eliminated from their computer when the user so wishes. To know how to remove Cookies from the system, it is necessary to review the Help section of the browser.

Additionally, Cookies or other similar systems installed by third parties can be found on certain pages of our website. For example, when browsing a page created by a user, there may be a Cookie placed on that page.

Finally, AVATSHOP stores cookies to be able to offer a more interactive experience on the site, based on user actions. The user can, at any time, delete stored cookies, configure the browser to request approval before storing cookies or directly prevent cookies from being stored.

This procedure is carried out differently in the different browsers and it is necessary to do it in each browser that is used. Below we make available the different procedures to handle this configuration in the most used browsers:

- Microsoft Windows Explorer: https://support.microsoft.com/es-ar/help/17442/windows-internet-explorer-delete-manage-cookies

- Google Chrome: https://support.google.com/chrome/answer/95647?hl=es&p=cpn_cookies

- Mozilla Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencia

- Apple Safari: https://support.apple.com/kb/PH21411?viewlocale=es_US&locale=es_US

It is expressly clarified that these policies cover the use of Cookies by this site and not the use of Cookies by advertisers. We do not control the use of Cookies by third parties.



AVATSHOP and its users do not accept conduct considered "spamming", whether in opinions, questions, answers and / or e l unsolicited sending of emails. The indiscriminate sending of messages of any nature between AVATSHOP users is absolutely prohibited.

AVATSHOP may suspend or permanently disable those users who violate this policy.

Order of competent authorities - Legal Requirements

AVATSHOP cooperates with the competent authorities and with other third parties to guarantee compliance with the laws, for example in matters of protection of industrial and intellectual property rights, fraud prevention and other matters.

AVATSHOP may reveal the Personal Information of its users at the request of the competent judicial or governmental authorities for the purposes of investigations conducted by them, even if there is no order or an executive or judicial subpoena, or for example (and without limitation to this assumption) when whether it is investigations of a criminal or fraud nature or those related to computer hacking or copyright infringement. In such situations, Mercado Libre will collaborate with the competent authorities in order to safeguard the integrity and security of the Community and that of its users.

AVATSHOP may (and users expressly authorize it) to communicate any Personal Information about its users in order to comply with the applicable regulations and cooperate with the competent authorities to the extent that we discretionally deem it necessary and appropriate in relation to any investigation of an illegal or fraud, infringement of industrial or intellectual property rights, or other activity that is illegal or that may expose AVATSHOP or its users to any legal liability. In addition, we can (and the users expressly authorize it) communicate their full name, nickname, address, city, region, postal code, country, telephone number, email address, etc. to participants in the AVATSHOP Intellectual Property Protection Program in the way that, at our discretion, we deem necessary or appropriate in relation to the investigation of fraud, infringement of industrial or intellectual property rights, piracy, or any other illegal activity . This right will be exercised by AVATSHOP in order to cooperate with the compliance and execution of the law, regardless of the absence of a judicial or administrative order to that effect.

In addition, AVATSHOP reserves the right (and you expressly authorize us to do so) to communicate information about its users to other users, entities or third parties when there are sufficient reasons to consider that the activity of a user is suspected of attempting or committing a crime or attempting to harm other people. This right will be used by AVATSHOP at its sole discretion when it deems it appropriate or necessary to maintain the integrity and security of the Community and that of its users, to enforce the General Terms and Conditions and other Site Policies and for the purpose of cooperating with enforcement and enforcement of the law. This right will be exercised by AVATSHOP regardless of the absence of a judicial or administrative order to that effect.

Security. Information storage

AVATSHOP is obliged to comply with all applicable regulations regarding security measures applicable to Personal Information. Additionally, AVATSHOP uses the industry standards in protecting the confidentiality of your Personal Information, including, in other ways, firewalls and Secure Socket Layers ("SSL"). AVATSHOP considers the data of its users as an asset that must be protected from any loss or unauthorized access. We employ various security techniques to protect such data from unauthorized access by users inside or outside our company. However, it is necessary to bear in mind that perfect security does not exist on the Internet.

Therefore, AVATSHOP is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons. AVATSHOP is not responsible for the improper use of the information obtained by these means.

All the personal data of the users will be stored in an automated personal data file. The Personal Data file of AVATSHOP users resides in the US When registering with AVATSHOP, the user confirms that they are informed of the residence of this file and authorize this international transfer of their data.

Change in email preferences

Notwithstanding that AVATSHOP wants to keep its users updated at all times about promotions, news, changes, etc. users can select the emails and promotional information they would like to receive from AVATSHOP.

If you do not want to receive emails, you can unsubscribe, changing your email preferences following the instructions. Instructions that we provide in our communications or by accessing your account in the My Account section. In this section, you can select the preferences to be taken into account by AVATSHOP in future communications or by sending your preferences by mail to the postal address indicated in these policies.

Means to exercise the rights of access, rectification and deletion of personal data

To make any query, claim and / or request related to your personal data, you can do so by entering the contact page.